Refund Policy

Empathy in Every Byte: Our Hassle-Free Refund Policy – Because Your Satisfaction is Our North Star!

1. Introduction

Welcome to Revive Hosting! At Revive Hosting, we understand the importance of providing a seamless and reliable hosting experience for our valued customers. We strive to offer top-notch services that meet and exceed your expectations. However, we also recognize that there may be instances where you may need to request a refund. Our refund policy is designed to be fair and transparent, ensuring that you have a clear understanding of the terms and conditions associated with refund requests. Please take a moment to review the following information to familiarize yourself with our policies.

2. Our Commitment to Customer Satisfaction

At the core of our business philosophy is a commitment to customer satisfaction. We want you to be completely satisfied with the hosting services you receive from us. If, for any reason, you are not satisfied with our services, we encourage you to reach out to our customer support team first. We are here to address any concerns or issues you may encounter, and we will do our best to find a solution that meets your needs.

3. Eligibility for Refunds

1. Service Downtime: If you experience prolonged service downtime due to issues on our end, we will review your case and may offer a refund for the affected period.

2. Cancellation within the Money-Back Guarantee Period: If you cancel your hosting plan within the specified money-back guarantee period (if applicable), you may be eligible for a full (under 24 hours) or partial refund (under 48 hours).

3. Service-Related Issues: In the event of significant and unresolved service-related issues, we will assess each case individually to determine eligibility for a refund.

4. Exclusions

Refunds may not be granted under the following circumstances:

1. Violations of Terms of Service: Refunds will not be issued if a customer violates our terms of service.

2. Add-ons and Extras: Fees for add-on services, additional resources, or extras are generally non-refundable.

5. How to Request a Refund

To request a refund, please contact our customer support team through this link. Be sure to include relevant details about your account and the reason for your refund request. Our team will review your case promptly and work with you to find a resolution. We appreciate your trust in Revive Hosting, and we are dedicated to providing you with a hosting experience that exceeds your expectations. If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our customer support team. Thank you for choosing Revive Hosting for your hosting needs!

Revive Hosting Team